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FREQUENTLY ASKED QUESTIONS

Find all manuals for the products we sell below.

We accept bank wire transfer as regular means of payment from our clients. PayPal can be discussed as the means of payment for sample orders only and on case by case basis.

We aim at sending your order within 48 working hours from the time your online order is confirmed and paid. After that, it takes DHL 72-96  hours to deliver the product to your office or warehouse.

A HK-Refurbished-Stock fully refurbished smartphone looks and feels BRAND NEW.  All the customer facing parts , including the back cover, LCD glass, headphone and charging ports as well as volume and home buttons are replaced with NEW parts. We always use original LCDs and this is an important detail you should keep in mind. The result is , the phone looks and feels like NEW.

We always use DHL to ship our product. Parcel is delivered to DHL warehouse in HK and will make its way to your doorstep from there. DHL takes care of customs clearance procedures. If your country has VAT or considers mobile phones a dutiable type of goods , you will have to pay these fees to DHL (on their website or in person at the local DHL office) before the goods are delivered from the local DHL office in your town to you.

For example, in the U.S. there is no VAT or customs duties to be paid, whereas in India both are levied. Value of the invoice will determine the duties to be paid in India.

You will have DHL tracking number as soon as your shipment is logged into the DHL system in HK. You can use this tracking number to trace every movement of your shipment on : http://www.dhl.com/en/express/tracking/monitor_shipments.html

If your device stops working, it will be exchanged. To arrange for this, make a warranty claim by contacting HK-Refurbished-Stock customer service by email. Details of the returns and exchange procedure will be sent to you. Accessories are also covered by an our RMA warranty. Most of our clients send us returns once a month.

Yes, all refurbished smartphones sold by HK-Refurbished-Stock are factory unlocked.

Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable. The wall plug will be supplied in accordance with your regional requirements. (i.e. UK charger, US charger, EU charger, etc)

Click on the contact us page and either call, email , or use WhatsApp with your inquiry. Mind the time difference with HK

Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable.

Find all user manuals for HK-Refurbished-Stock products on the partner shop from which you bought the product, or directly in the help section of this site

Yes, all reconditioned smartphones sold by HK-Refurbished-Stock are unlocked.

No – unless otherwise indicated on the reseller’s site, mobiles are sold without SIM cards and are unlocked (not tied to any operator).

A HK-Refurbished-Stock reconditioned smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The screen will not be scratched in any way but the cover may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

We will send your order within 48 working hours at the latest from when your online order is confirmed. In most cases, it takes carriers less than 48 hours to deliver the product to your home or a collection point.

When you receive a parcel, ensure that you check the general condition of the parcel and the security tape, in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.

You can track your order from the partner shop where you placed your order. To log in, type in the order number from your confirmation email as well as the email address that you gave when you made your account.

When your parcel is sent, you will receive an email with a tracking number from the carrier which will enable you to track the parcel from our warehouses to your home or collection point.

Your account will be debited as soon as your online order is confirmed.

You can track your order from the partner shop where you placed your order. To log in, type in the order number from your confirmation email as well as the email address that you gave when you made your account.

When your parcel is sent, you will receive an email with a tracking number from the carrier which will enable you to track the parcel from our warehouses to your home or collection point.

In accordance with legal provisions, you have 14 clear days from receiving your order from our partner’s site to inform HK-Refurbished-Stock that you want to cancel your purchase. After this time, you no longer have the option to cancel or be reimbursed for your order.

If your device stops working, it will be exchanged. To arrange for this, make a warranty claim by contacting HK-Refurbished-Stock customer service by email. Details of the returns and exchange procedure will be sent to you. Accessories are also covered by an equivalent warranty.

If you bought your HK-Refurbished-Stock device in a shop, you need to ask this shop directly about the warranty procedure.

HK-Refurbished-Stock

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