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FREQUENTLY ASKED QUESTIONS

Find all manuals for the products we sell below.

A HK-Refurbished-Stock reconditioned smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The screen will not be scratched in any way but the cover may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

We will send your order within 48 working hours at the latest from when your online order is confirmed. In most cases, it takes carriers less than 48 hours to deliver the product to your home or a collection point.

When you receive a parcel, ensure that you check the general condition of the parcel and the security tape, in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.

If your device stops working, it will be exchanged. To arrange for this, make a warranty claim by contacting HK-Refurbished-Stock customer service by email. Details of the returns and exchange procedure will be sent to you. Accessories are also covered by an equivalent warranty.

If you bought your HK-Refurbished-Stock device in a shop, you need to ask this shop directly about the warranty procedure.

Your account will be debited as soon as your online order is confirmed.

Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable.

Find all user manuals for HK-Refurbished-Stock products on the partner shop from which you bought the product, or directly in the help section of this site

Yes, all reconditioned smartphones sold by HK-Refurbished-Stock are unlocked.

No – unless otherwise indicated on the reseller’s site, mobiles are sold without SIM cards and are unlocked (not tied to any operator).

HK-Refurbished-Stock is a brand of HK-Refurbished-Stock  Solutions, the U.S specialist in take-back and resale of second-hand mobiles.

HK-Refurbished-Stock customer service is open from Monday to Saturday from 9am to 6pm. To contact us, use the contact form at the bottom of this page. Our teams will get back to you as soon as possible

Yes, all of our products are delivered with compatible accessories: battery, charger, hands-free kit and USB cable.

Find all user manuals for HK-Refurbished-Stock products on the partner shop from which you bought the product, or directly in the help section of this site

Yes, all reconditioned smartphones sold by HK-Refurbished-Stock are unlocked.

No – unless otherwise indicated on the reseller’s site, mobiles are sold without SIM cards and are unlocked (not tied to any operator).

A HK-Refurbished-Stock reconditioned smartphone is one which has already had a first life. After collecting it from its first owner, we clean it, then one of our teams of qualified technicians performs a detailed technical assessment. All functions are tested and confirmed. All data from the previous user is deleted. The screen will not be scratched in any way but the cover may show some superficial signs of wear (micro-scratches) from previous careful use of the device.

We will send your order within 48 working hours at the latest from when your online order is confirmed. In most cases, it takes carriers less than 48 hours to deliver the product to your home or a collection point.

When you receive a parcel, ensure that you check the general condition of the parcel and the security tape, in the presence of the postal or delivery employee. If you have the slightest doubt or concern, make sure you check the contents of the parcel in the presence of the delivery employee.

You can track your order from the partner shop where you placed your order. To log in, type in the order number from your confirmation email as well as the email address that you gave when you made your account.

When your parcel is sent, you will receive an email with a tracking number from the carrier which will enable you to track the parcel from our warehouses to your home or collection point.

Your account will be debited as soon as your online order is confirmed.

You can track your order from the partner shop where you placed your order. To log in, type in the order number from your confirmation email as well as the email address that you gave when you made your account.

When your parcel is sent, you will receive an email with a tracking number from the carrier which will enable you to track the parcel from our warehouses to your home or collection point.

In accordance with legal provisions, you have 14 clear days from receiving your order from our partner’s site to inform HK-Refurbished-Stock that you want to cancel your purchase. After this time, you no longer have the option to cancel or be reimbursed for your order.

If your device stops working, it will be exchanged. To arrange for this, make a warranty claim by contacting HK-Refurbished-Stock customer service by email. Details of the returns and exchange procedure will be sent to you. Accessories are also covered by an equivalent warranty.

If you bought your HK-Refurbished-Stock device in a shop, you need to ask this shop directly about the warranty procedure.

HK-Refurbished-Stock

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